Zoho Desk lets you see all your customer interactions from multiple channels on one platform. It integrates with Zoho CRM and gives you complete customer information for every support ticket raised. The interactive support system lets you offer help and support to your customers in their native language.
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GoldenLion was a great partner for our Zoho transition. They communicated early and often, had a clear strategy to get us to the finish line quickly, and were a great value. I will definitely use them when I incorporate more advanced features into Zoho. Highly recommended!